About This Site

The Need Help 4 Mac site is provided as a resource to help Mac users. My goal is to provide basic tips that every Mac user should know.

My background: I have a B.S. in Education from Auburn University and a Masters in Education from the University of Cincinnati.

I started doing customer support for OneClick software (Classic app) in  the late 1990’s. OneClick was not able to be ported to OS X, and I started supporting users for Outlook Express for Mac and later Microsoft Entourage and Outlook for Mac. I also support Apple Mail users including migration from Entourage and Outlook to Mail.

I was a Microsoft Mac MVP for 14 years. I host the Office Mac Help (previously named the Entourage Help Page) and OfficeforMacHelp.com Blog.  In addition to helping users in forums, mailing lists and newsgroups, I offer private consulting.

You can read client recommendations on my LinkedIn profile:


I’m currently located in Portland, OR.

Thanks to Cheryl Wise for the updated header image. If your site needs a redo, visit http://by-expression.com