Get Started with Personal Support

Replies to comments on my blog articles are free, but if you contact me for personal help there is a charge. Apple Discussions and Microsoft Forums are both excellent options to receive free help.

Please provide the following info:

System Details

Download EtreCheck and send me the results in an email. This is similar to Apple’s System Profiler report but with more details.

Schedule Appointment

I’m in Portland, OR on Pacific time. What time zone are you located? I start at 11 AM Pacific time taking appointments. I do work in the evenings and week-ends

US and Canada:  Send me your phone number and a good time to call. I’ll try to schedule you as soon as possible.

If you are out of the US, send an invitation to add me to your contacts:
Skype name:  dianeoforegon

Screen Share

I use TeamViewer to screen share. Please install.

Download TeamViewer Quick Support

If you have an older version OS X (10.6.8 or older), you can download TeamViewer using this link.


I accept PayPal payments (use your credit card) or check.

You can view my rates here:

Users with email issues…

What email client? Entourage 2008, Outlook 2011, Outlook 2016, Apple Mail. (Include the version number – Select About menu to find version info.


How much free space on your drive? Open Disk Utility in Applications/Utilities to find this info. Do you have an external drive we could use if your drive does not have enough free disk space?


Do you have a backup in Time Machine that you have not tried to rebuild?

Size of data:

Entourage Users can find the size of the database file in the Identity folder.

~/Documents/Microsoft User Data/Office 2008 Identities/your identity

Outlook 2011 Users: How big is the the Data Records folder? Use Get Info to find size.  Outlook 2016 users can skip this step.


If possible, please provide the following;

What type of account(s)? (POP, IMAP, Exchange)
Do you have messages stored under the local “On My Computer” folders?


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